Terms & Conditions
Please check out our Term & Conditions section for any info regarding Brothers & Arms® USA.
Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.
Please Note: Orders are shipped to the address the user inputs at checkout. Under no circumstances will refunds or credits be issued for orders shipped to the wrong address unless it is OUR mistake. You should know where you live and what your address is. If you don't, please double-check it BEFORE confirming your order. You are given the opportunity to REVIEW your order before completing your purchase. This is strongly recommended as we are not responsible for orders shipped to the wrong address.
If an address correction is needed, you must immediately send an email to firstname.lastname@example.org. Your email must include these items and must arrive not later than 24 hours after your order is placed;
1). Subject: URGENT CHANGE [Order #____]
2). Date/time ordered and item(s) ordered
3). Corrected address
4). Daytime phone number and email address.
If your email isn't received in a timely manner and does not include all required information, your order may not be delivered to the correct address.
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
These terms and conditions are subject to change.
Payment and Taxes:
Payments are processed through Stripe - accepting most major credit and debit cards from around the world.
Please note that local charges may occur, depending on your region and local customs duties. These charges are at the customers own expense.
By placing an order, YOU ARE NOT AUTOMATICALLY in our email address database. You will be in our CUSTOMER database. YOUR privacy is just as important as our privacy is to us. YOU MUST let us know you want to be in our mailing list by subscribing on our website, through our shopping cart or by email. Otherwise, Your shipping address will be kept on file to facilitate the shipping process on future orders.
No other personal information of any other kind is collected or retained by Brothers & Arms® USA or our parent company 3 Random Guys®. NO information is shared or sold to 3rd parties. You have our word.